Shipping policy
Our shipments are handled by ANTHILL, our retail partner based in Cebu.
We securely pack all shipments for safe and prompt delivery. All standard orders will be shipped 2-3 business days upon confirmation from our Cebu warehouse.
Kindly refer to the information below for details according to your location.
LOCAL SHIPPING We ship from Cebu via JRS or LBC. Local standard shipping: 3-5 working days. Local express shipping: 1-3 working days.
INTERNATIONAL SHIPPING We offer shipping worldwide via air- mail. We ship via FedEx. Shipping fees will be computed upon check out depending on the destination. International standard shipping: 10-15 working days. International express shipping: 5-10 working days.
TRACKING Once you get your shipping confirmation via email, a tracking number and a shipping website will be provided to you so you can check the status of your shipment. Please note that couriers normally update their website 24 hours after you receive the shipping confirmation.
Will I receive customs or import duties? From experience, this is a case-to-case basis and is highly depending on the destination and the items shipped. The recipient of the package must pay import fees, additional taxes, handling fees and other surcharges. We are not responsible for any customs and import duty charges.
Unfortunately, we are unable to determine what the costs would be as custom policies and import duties vary from country to country. We suggest it would be best for you to contact your local customs office to check on possible charges before you place your order.