Here are some Frequently Asked Questions! If there’s something we were not able to cover below you can reach us here. We’ll be sure to get back to your query within 2 working days.



We are at your service online from Monday to Friday, 9 AM to 5 PM (Philippine time). You can find us at ANTHILL Fabric Gallery in Cebu which is open from Monday to Saturday, 9 AM to 6 PM.

We ship your orders every Saturday. In case you are in an immediate need to receive your order, please contact us at sesotunawa@gmail.com



How do I order?

  1. Browse through our SHOP page and click “Add to Cart.”

  2. When you are satisfied and ready to complete your order, just “Checkout”

  3. Fill in the necessary fields with your contact and shipping details

  4. Choose a payment option either via PayPal or BPI bank deposit

  5. Click “Complete my Purchase”

  6. You will receive an email containing your sales invoice and payment instructions

Signing up for an account would facilitate ease of shopping in your next purchase. It would only takes 10 seconds tops!

Do you accept international orders? Definitely! It would be a great honor to have culture movers from all over the world. Please see shipping details.

Do you accept wholesale or corporate orders? Absolutely! We strongly advocate for social procurement. We believe in reinvesting in our local economy and contributing positive social impact by providing sustainable livelihood to our Tboli artists.

Do you have a physical store? Yes we do! We are based in Lake Sebu, and you can find some of our products in ANTHILL Fabric Gallery, Cebu and Legazpi Sunday Market in Makati City.

Can we collaborate with SESOTUNAWA? We thrive in collaborations and working together to constantly elevate the value of our handmade products. We would love to work with you. Email us your proposal or ideas at sesotunawa@gmail.com



For local orders, we accept payments via PayPal and BPI Bank Deposits.

The account information and payment instructions will be provided on your sales invoice upon confirmation of your order. We will reserve the item for you for two (2) working days. If you are not able to provide proof of payment within 2 days, your order is automatically cancelled.

For international orders, we currently only accept payments via PayPal. Payments facilitated via PayPal automatically include PayPal fees. 



Our shipments are handled by our Core Team, based in Lake Sebu, South Cotabato.

We securely pack all shipments for safe and prompt delivery. All orders received from Mondays to Thursdays are shipped on Saturdays. 

Kindly refer to the information below for details according to your location.

LOCAL SHIPPING We ship from Lake Sebu via JRS or LBC. Local standard shipping: 5-7 working days.

INTERNATIONAL SHIPPING We offer shipping worldwide via air- mail. We ship via FedEx. Shipping fees will be computed upon check out depending on the destination. International standard shipping: 10-15 working days. International express shipping: 5-10 working days.

TRACKING Once you get your shipping confirmation via email, a tracking number and a shipping website will be provided to you so you can check the status of your shipment. Please note that couriers normally update their website 24 hours after you receive the shipping confirmation.

Will I receive customs or import duties? From experience, this is a case-to-case basis and is highly depending on the destination and the items shipped. The recipient of the package must pay import fees, additional taxes, handling fees and other surcharges. We are not responsible for any customs and import duty charges.

Unfortunately, we are unable to determine what the costs would be as custom policies and import duties vary from country to country. We suggest it would be best for you to contact your local customs office to check on possible charges before you place your order.   



In our zero waste efforts, we have veered away from boxes and anything that will just contribute to more waste. Instead, we use reusable cloth or abaca fiber bags.



We aim to provide you the best possible service and ensure positive customer experience. We only desire that you are able to proudly use or wear your products.

What is your return policy? We offer returns and exchanges valid within 15 days from date of shipment. If your order is incorrect or your received the item(s) damaged, we will provide a full refund including the cost of shipping to us. However, we ask that you initially pay for the shipping cost of returning the item.

How can I return or exchange my item? To return your item, please email us at sesotunawa@gmail.com. Kindly specify if you want a refund or a store credit depending on your preference. Kindly also attach a proof of incorrect item or damage within 5 days upon receiving your order. You may mail the item to our office address at:

ANTHILL Fabric Gallery Pedro Calomarde St. cor Acacia St., Gorordo Avenue, Lahug, Cebu City, Philippines, 6000. Tel # (63) (032) 505 4175

Please ensure that you use a trackable shipping service to guarantee receipt of your items when you return them. Please provide us the tracking number on your email.

We cannot offer a refund or exchange 15 days after the shipping date. To be eligible for a return or exchange, please make sure that your item in the same condition as you received it. It also must be in the original packaging.

When can I get a refund? We will notify you via email once your item has been received and expected. If all is well with the returned item your refund will be processed. We will readily deposit or credit the amount your paid in your bank/ PayPal account. Bank transfers usually takes 2-3 working days before the refund is reflected on your account. If you have not received your refund beyond this time period, please email us at sesotunawa@gmail.com.

Which items do not qualify a refund? Gift cards are non-refundable. Only regular priced items may be returned or refunded, unfortunately sale or discounted items cannot be returned or refunded. If you have any questions about the sizes, style, care questions please reach out to customer service before placing an order.

Can I return and exchange my item for another item? As long as your item(s) are in proper condition, you may exchange your item(s) with any item(s) with equivalent or higher peso value. If the exchange item has a higher price than your initial purchase, you will need to pay the balance difference. If the exchange item(s) has a lower price, we will refund the price difference via store credit.

What is a store credit? You can have the option of using your refund as store credit. Instead of depositing the amount to be refunded in your bank account, we will record it in your name as store credit. You may use your store credit for future purchases.

Can I exchange for a different size if I got my sizing wrong? We would be more than happy to do an exchange and send you the right size provided the item is in perfect condition as originally purchased. If you need to exchange for the same item in a different size, just kindly drop us an email at sesotunawa@gmail.com before sending it to:

ANTHILL Fabric Gallery Pedro Calomarde St. cor Acacia St., Gorordo Avenue, Lahug, Cebu City, Philippines, 6000. Tel # (63) (032) 505 4175

Please note that customers shoulder shipping costs back to us for exchanges. Kindly make sure that you use a courier service with a tracking number. Turn around time for deliveries and exchanges vary depending on your shipping address. We will notify you via email once we have received the item.